Terms & Conditions

Shipping Policy

To find out the delivery times for your country, click on the Shipping page. In general, delivery times in Europe are usually between 2 and 5 days, depending on the location.

Orders are shipped on working days between Monday and Friday. The dispatch of orders may be delayed due to weather conditions, peaks in the shopping season and holidays affecting the transport sector.

Shipping fees

Standard Delivery
Free Shipping Destinations:

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
UK
US

Other countries please contact me at info@woolycatcaves.com to manage transport.

Order cancellation / modification

If you wish to cancel/ modify your order, please write a message at info@woolycatcaves.com with the number of your order within 24/48 hr from placing the order.

Returns
If for any reason you wish to return a purchase, you are free to do so within 30 days of delivery.

All returned items must be:

In original condition
In the original packaging

We are not responsible for the return costs.
Items returned after 30 days of delivery will not be refunded.
Personalized items cannot be returned or refunded.